FAQ

  • Frequently Asked Questions (FAQs)

    1. What services does Crazy Dreams LTD offer?
    We offer a wide range of beauty products and delicious sweets, professional hair braiding and extensions services, as well as a carefully curated selection of high-quality cosmetics available for sale. With a collection and delivery service Locally and across the county (UK)

    2. How can I book a hair appointment?
    Appointments can be booked directly through our website or by contacting our customer service team. We recommend booking in advance to secure your preferred time.

    3. What cosmetics brands do you stock?
    We stock a carefully curated selection of high-quality cosmetics from trusted brands to suit various skin types and preferences.

    4. Are your beauty services suitable for all skin types?
    Yes, our expert team is trained to accommodate all skin types and will advise you on the best treatments tailored to your needs.

    5. Do you offer catering services for events?
    Not at present but This is something coming in the near future.

    6. What are your opening hours?
    Our opening hours are Monday to Friday 9:AM - 3PM, Saturday, 10:00 AM to 4:00 PM. We are closed on Sundays and public holidays - “unless there is a specific event taking place”

    7. Can I return or exchange cosmetics purchased online?
    Yes, returns or exchanges are accepted within 14 days of purchase, provided the products are unopened and in their original packaging.

    8. Is parking available at your location?
    Yes, there is on-site parking.

    9. How can I contact customer service?
    You can reach our customer service team via phone, email, or through the contact form on our website. Response times are typically within 24 hours.

    10. Do you offer gift vouchers?
    Yes, gift vouchers for our services and products are available for purchase and make excellent presents for friends and family.

    Q: Do you provide delivery services for all orders?
    A: Yes, we offer delivery within the UK areas ONLY. Delivery options and fees depend on your location and order size (Ts & Cs apply).

  • FAQs About Sweets

    Q: Are your sweets suitable for people with dietary restrictions?
    A: We offer a variety of sweets including options that are gluten-free, vegan, and free from common allergens. Please check individual product labels for specific information.

    Q: Do you use natural ingredients in your sweets?
    A: Yes, our sweets are made with high-quality natural ingredients whenever possible, ensuring great taste and safety.

    Q: Can I order sweets for special occasions?
    A: Absolutely. We provide customised sweet boxes and catering for events such as birthdays, weddings, and corporate gatherings.

    Q: How should I store sweets to keep them fresh?
    A: Most sweets should be kept in a cool, dry place away from direct sunlight. Some items may require refrigeration; please refer to the packaging for details.

    Q: Do you offer sugar-free or low-sugar options?
    A: Yes, we have a selection of sugar-free and reduced-sugar sweets to cater to different dietary needs.

    Q: Are your sweets handmade?
    A: Many of our sweets are handmade by skilled artisans to ensure quality and uniqueness.

    Q: Can I book a consultation to discuss custom sweet orders?
    A: Yes, you can book an appointment with our team to create a tailored sweets menu that suits your event and preferences.

    Q: What is the shelf life of your sweets?
    A: Shelf life varies depending on the type of sweet. Please check packaging or ask our staff for specific shelf life information.

    Q: Do you provide delivery services for sweet orders?
    A: Yes, we offer delivery within certain areas. Delivery options and fees depend on your location and order size.

  • FAQs About Bath Bombs

    FAQs About Handmade Bath Bombs with Natural Ingredients

    1. What are handmade bath bombs?
    Handmade bath bombs are carefully crafted, fizzy spheres made using natural ingredients. They dissolve in bathwater, releasing fragrances, colours, and skin-benefitting elements.

    2. What natural ingredients are commonly used?
    Typical natural ingredients include baking soda, citric acid, essential oils, natural colourants (such as clays or botanical powders), and moisturisers like shea butter or coconut oil.

    3. Are handmade bath bombs safe for sensitive skin?
    Yes, when made with gentle, natural ingredients, handmade bath bombs are usually safe for sensitive skin. However, it is advisable to check the ingredient list for any personal allergens.

    4. Do natural bath bombs contain synthetic fragrances or colours?
    No, handmade bath bombs with natural ingredients avoid synthetic components. They rely on essential oils and plant-based dyes to provide scent and colour.

    5. How do handmade bath bombs benefit the skin?
    They can moisturise and soothe the skin, thanks to ingredients like shea butter and natural oils. Additionally, essential oils may provide aromatherapeutic effects that promote relaxation.

    6. Can I use a handmade bath bomb every day?
    While generally safe, frequent use may dry out the skin due to the baking soda content. It is best to use them occasionally or follow the guidance on the product packaging.

    7. How should I store handmade bath bombs?
    Store them in a cool, dry place away from moisture and direct sunlight to preserve their fizzing properties and fragrance.

    8. Are handmade bath bombs environmentally friendly?
    Yes, they are often biodegradable and free from harmful chemicals, making them more eco-friendly than many conventional bath products.

    9. Do natural bath bombs foam or just fizz?
    Natural bath bombs primarily fizz upon contact with water due to the chemical reaction between citric acid and baking soda. They typically do not produce foam like bubble baths.

    10. Can children use handmade bath bombs?
    Many natural bath bombs are suitable for children, but it’s important to check that they do not contain strong essential oils or allergens that might irritate young skin. Always supervise young children during bath time.

  • FAQS About Food

    Frequently Asked Questions about Food

    1. Do you offer any gluten-free products?
    Yes, we stock a variety of gluten-free options. Please ask a team member for assistance in locating them.

    2. Are your fresh produce items locally sourced?
    Where possible, we source fresh produce from local suppliers to ensure quality and support local farmers.

    3. Can I find organic food options in your store?
    Yes, we carry a selection of organic products. Look for the organic label on packaging or ask a staff member for help.

    4. Do you sell vegan-friendly products?
    We offer a range of vegan-friendly foods, including plant-based alternatives and snacks.

    5. How do you ensure the freshness of your perishable goods?
    Our perishable items are replenished regularly and stored under optimal conditions to maintain freshness.

    6. Can I order catering or large quantities of food for events?
    Yes, our catering services can accommodate various events. Please contact our catering department for details.

    7. Are allergens clearly indicated on your food products?
    All packaged products carry allergen information in accordance with food safety regulations. For unpackaged foods, please consult staff.

    8. Do you provide nutritional information for your foods?
    Nutritional information is available on packaging. For other products, please ask our staff who can provide details.

    9. What is your policy on food returns or complaints?
    If you are not satisfied with any food product, please contact us promptly. We aim to resolve issues or provide refunds where appropriate.

    10. Can I request specific dietary products not currently in stock?
    We welcome customer requests and will do our best to stock requested items. Please speak to a store manager or use our customer feedback channels.