7.Delivery

Crazy Dreams LTD Is Our Main website. We deal with trade/public customers. In order to be able to buy
We need to know your full name, address (delivery and invoice), contact telephone number and email address. In order to process delivery.
please quote your order number in all correspondence when contacting us via the contact us link provided With any query you may have.
Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers.

Please note that we do not dispatch/ deliver orders during weekends and bank holidays.

7.1 Courier

We advise to provide a mobile telephone contact number when placing an order as the courier system sends automated text notifications with estimated delivery times on dispatch. We use a courier door-to-door service for all our deliveries. Buyers are obliged to provide us with full accurate delivery address, E-Mail address and a contact telephone number (ideally a mobile telephone number). Courier deliveries take place Monday-Friday, 7.30am - 5.30pm (excluding bank holidays). On occasion, the couriers can deliver outside of these hours, however this is usually at their discretion and it is not a service that can be purchased via Crazy Dreams LTD.

Please always check your email confirmation as the shipping address on the confirmation will be the one we will pass on to our courier service provider. If you have any special instructions for your delivery i.e. shop opening times, safe place around your property or a neighbour that will take the delivery if you are not available, please advise us of these details at the point of sale. If special instructions are provided post-dispatch of the order, we cannot guarantee the courier will receive them in time, which may delay the delivery. ­­­

The courier will attempt the delivery on two consecutive business days. If the delivery fails both times, the goods will be returned to the local depot or your local pick-up shop. Please contact us or follow the instructions on your missed-delivery card to complete the delivery. Should we need to schedule a re-delivery at this stage, Crazy Dreams Ltd reserves the right to issue a redelivery charge of £10 per consignment.

The courier system also offers an option for the order to be delivered to a pick-up shop local to the delivery address. This option is accessible via the courier's automated email/ text message sent to the customer upon dispatch. Once a pick-up shop option is selected this cannot be cancelled and the order will be delivered to the requested location. The order cannot be re-delivered to an alternative address from there. It must be collected by the customer. The collection will be successful if the customer can provide a photo ID and a proof of address - the names and addresses must match the details on the delivery label on the parcel as otherwise the order will not be released.

Pick-up shops usually hold orders for 5 days before they are returned to the sender. Should an unauthorised return take place and/ or a redelivery is requested, Bombs R Us may charge return/ redelivery fee.

7.1a Deliveries outside UK Mainland

Please note we DO NOT ship outside the UK. Any orders received for delivery out-side of the UK will be cancelled.

7.2 Pallet Deliveries

WE reserve the right to determine the mode of delivery. This means, that on occasion an order must be shipped via a pallet freight company. The customer will be advised of this upon dispatch and a delivery date will be agreed then. Commercial pallet deliveries are made on a curb-side basis. The delivery is not timed, however the freight company usually will telephone an hour before the delivery is to take place. If the pallet arrives at the destination and no-one is there, the driver will contact the number provided by the customer and usually wait for around 10 minutes. If they cannot reach the customer, they will contact Crazy Dreams LTD to advise us of this. If a redelivery is booked after the 1st attempt, Crazy Dreams LTD reserves the right to charge a £30 redelivery fee for this service and for any consecutive redelivery on the same consignment.

7.3 PO Box Deliveries

WE do not have a delivery option that serves PO boxes.

7.4 Local Delivery’s

We Offer a local same day delivery service at the cost of £6.50 booked at your convenient times, Cancelation of this service after paid for is non refundable and you would need to arrange for collection or total cancelation of order, witch will be refunded within 3-5 business days minus the delivery cost.(This is at the sole discretion of Crazy Dreams LTD)

Collections

Any order that has been selected for collection from any of our websites will be available usually within 1 Business day sometimes sooner.

To query any collection time of your order don’t hesitate to get in touch via the contact form’s with your order number or via phone both of these are at the bottom of any page on any of our sites.